Zibda Store Policies
Terms & conditions
Part One: Terms and Conditions
1. Definition
Welcome to Zibda Store.
By using this website or making a purchase through it, you agree to comply with these Terms and Conditions.
2. Products and Pricing
• All prices are displayed in Saudi Riyals and include VAT where applicable.
• The Store reserves the right to modify prices, offers, or products at any time without prior notice.
• Product colors may vary slightly due to differences in screen display settings.
3. Orders
• The customer has the right to cancel an order before it is shipped by contacting Customer Service.
• The Store has the right to refuse or cancel any order in the event of a pricing error, product unavailability, or incorrect customer information.
• An order is considered confirmed once payment has been completed and an order confirmation message has been received.
4. Payment
The Store accepts the payment methods available on the website, and all payment transactions are processed through licensed payment service providers.
5. Shipping
Orders are prepared and shipped according to the timeframes outlined in the Shipping and Delivery Policy below (Part Three). Delivery times may vary depending on the shipping company or destination city.
6. Liability
The Store shall not be held liable for delays resulting from circumstances beyond its control, such as natural disasters or delays caused by shipping companies.
7. Intellectual Property
All images, logos, designs, and content on the website are owned by Zibda Store and may not be used or copied without written permission.
8. Amendments to the Terms
The Store reserves the right to amend these Terms and Conditions at any time. Continued use of the website constitutes acceptance of such amendments.
Part Two: Privacy Policy
Zibda Store respects the privacy of all customers and is committed to protecting their data.
We collect the following data:
• Name.
• Mobile number.
• Email address.
• Shipping address.
• Order details.
This data is used to:
• Process orders.
• Deliver products.
• Communicate with customers.
• Improve Store services.
• Send offers, subject to customer consent.
The Store does not sell or share customer data with any third party, except for shipping companies or payment service providers when necessary to fulfill an order.
Data is stored using appropriate security measures to maintain its confidentiality.
Customers may request to update or delete their data, where permitted by applicable regulations, by contacting Customer Service.
Part Three: Shipping and Delivery Policy
Zibda Store ships orders to all cities within the Kingdom of Saudi Arabia.
• Orders are prepared within 1 to 3 business days.
• Delivery typically takes 2 to 7 business days, depending on the city and shipping company.
• Customers receive a tracking number once the order has been shipped.
• Business days do not include Fridays or official holidays.
• Some shipments may be delayed due to weather conditions or operational circumstances beyond the Store's control.
If a customer provides an incorrect address or phone number, the customer shall bear any additional fees resulting from the shipment's return.
Part Four: Exchange and Return Policy
At Zibda Store, we strive to provide an exceptional shopping experience. Accordingly, we offer a clear exchange and return policy in accordance with the regulations applicable in the Kingdom of Saudi Arabia.
Customers may request an exchange or return within a period not exceeding 7 calendar days from the date of receiving the order, subject to the following conditions:
• The product must be in its original condition.
• The product must not have been used, washed, or perfumed.
• All original tags must be attached.
• The product must be in its original packaging, if applicable.
Returns or exchanges will not be accepted in the following cases:
• Used or washed products.
• Products damaged due to customer misuse.
• Products with removed tags.
• Customized or made-to-order products.
If the product has a manufacturing defect or the wrong item was sent, the Store shall bear all shipping costs, and the customer shall be entitled to either a replacement or a full refund.
If the reason for the return is the customer's wish to change the size or color, or to cancel the purchase, the customer shall bear the shipping fees.
Refunds will be issued to the original payment method within a period not exceeding 14 business days after the product has been received and inspected.
Part Five: Payment Policy
Zibda Store provides secure electronic payment methods through licensed payment partners.
All payment transactions are processed through an encrypted connection to protect customer data, and the Store does not retain any bank card information.
The following payment methods may be available, depending on what is enabled on the Store:
• Mada
• Visa
• Mastercard
• Apple Pay
• STC Pay
• Tamara
• Tabby
Part Six: Contact Us
Store Name: Zibda
Commercial Registration Number: 7049725224
VAT Number: 312947243400003
Email: support@zibdaofficial.com
Customer Service Number: +966 546644455
Working Hours:
Sunday to Thursday
10:00 AM to 6:00 PM
Legal Notice
All sales and purchases made through this Store are subject to the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and related regulations. All parties reserve their rights in accordance with applicable regulations.