Need help?
Frequently Asked Questions
About the brand
Zibda (زبدة) is a Saudi lifestyle brand. Our designs are inspired by Saudi culture and heritage celebrating the Arabic language and the expressions that define a generation. We collaborate with local Saudi artists to bring Saudi culture to life through design, turning language, heritage, and identity into pieces worth wearing. This is where we drop Zibda.
We are based in Jeddah, Saudi Arabia.
Products
All our T-shirts are made from 100% premium cotton (195–220 GSM). Hoodies are 65% cotton, 35% polyester fleece. Full material details are listed on each product page.
We are currently available online at www.zibdaofficial.com. Follow our social channels for announcements on additional retail locations.
Orders & Payment
We accept Visa, Mastercard, Mada, Apple Pay, STC Pay, Tamara, and Tabby.
Yes, select Tamara or Tabby at checkout to split your total into 4 equal payments at 0% interest. No hidden fees.
Yes, a full VAT invoice is generated automatically and sent to your email and WhatsApp after every order.
Shipping & Delivery
Yes, we deliver to all cities across the Kingdom. Standard delivery takes 3-5 business days. Express next-day delivery is available in Jeddah only.
Yes, we ship to the GCC and selected international destinations. International delivery times vary by country. Shipping fees and delivery estimates are shown at checkout.
You will receive a tracking link via SMS and email once your order is dispatched. You can also track your order from your account dashboard on the website.
Contact us within 48 hours of receiving your order via WhatsApp or email with a photo of the item. We will send a replacement or issue a full refund.
Returns & Exchanges
We accept returns within 14 days of delivery for unworn, unwashed items with the original tags attached. Items purchased during a sale are final sale and not eligible for return.
Contact us via WhatsApp or email at Support@zibdaofficial.com with your order number and reason for return. We will arrange a collection from your address or provide a return shipping label.
Refunds are processed within 5–7 business days of us receiving the returned item. The amount is credited back to your original payment method.
Yes, size exchanges are free of charge on your first exchange per order. Contact us within 14 days of delivery and we will arrange the exchange.
Contact us immediately with a photo of what you received and we will prioritise sending the correct item with express shipping at no cost to you.
Care & Sustainability
Machine wash cold, inside out, with similar colours. Do not tumble dry, hang to dry to preserve the print and fabric weight. Do not iron directly on printed areas.
Contact & Support
You can reach us via WhatsApp, email at Support@zibdaofficial.com, or through the contact form on our website. We respond within a few hours during business hours (9am–9pm, Saturday–Thursday).
Yes, find us on Instagram and TikTok at @zibdasa. Tag us in your photos for a chance to be featured.